Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how Northway (“Northway,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our online store, place an order, contact us, subscribe to our marketing communications, or otherwise use our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

  1. WHO IS RESPONSIBLE FOR YOUR INFORMATION?

Northway is responsible for determining how and why your personal information is processed through our online store.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Northway
Email: info@northwayshop.com

  1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Northway, we may collect the following categories of personal information:

  • Contact information, including your name, email address, telephone number, billing address and shipping address.

  • Order information, including the products you purchase, order value, delivery preferences, returns and refund information.

  • Account information, including your login credentials and account preferences if you create a customer account.

  • Payment information required to process your transaction. Payment details are generally processed securely by Shopify or the selected payment provider, and Northway does not normally receive your complete payment-card details.

  • Customer-service information, including messages, inquiries, complaints, review submissions and other communications you send to us.

  • Marketing information, including your communication preferences and interactions with promotional emails.

  • Device and usage information, including your IP address, browser type, device type, operating system, referring website, pages viewed, interactions with our store and approximate location.

  • Fraud-prevention and security information used to identify potentially fraudulent, abusive or unlawful activity.

  1. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, subscribe to marketing or submit information through our website.

  • Automatically through cookies, pixels, log files and similar technologies when you browse our store.

  • From service providers that help us operate our business, including Shopify, payment providers, shipping partners, analytics providers and advertising platforms.

  • From other parties where permitted by applicable law or where you have provided consent.

  1. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

  • Operate and maintain our online store.

  • Process payments, orders, deliveries, returns and refunds.

  • Create and manage customer accounts.

  • Provide order confirmations, shipping updates and customer support.

  • Respond to questions, requests, complaints and other communications.

  • Personalize and improve our website, services and customer experience.

  • Measure website performance and understand how visitors use our store.

  • Send marketing communications where you have provided consent or where otherwise permitted by applicable law.

  • Display and measure advertising, subject to your privacy choices and applicable consent requirements.

  • Detect, investigate and prevent fraud, misuse, security incidents and other unlawful activity.

  • Comply with legal, tax, accounting and regulatory obligations.

  • Establish, exercise or defend legal claims.

  1. LEGAL BASES FOR PROCESSING

Where the General Data Protection Regulation or similar legislation applies, we process personal information using one or more of the following legal bases:

  • Performance of a contract, such as processing and delivering your order.

  • Compliance with a legal obligation.

  • Your consent, such as consent to receive marketing communications or to use non-essential cookies.

  • Our legitimate interests, including operating and improving our store, preventing fraud, protecting our business and responding to customers, provided those interests do not override your rights and freedoms.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

  1. SHOPIFY

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that enables us to offer and sell our products and services.

Shopify processes certain personal information to provide its platform, checkout, payment, security and related services. Information may be processed in countries outside your country of residence.

For more information about Shopify’s privacy practices, please review Shopify’s privacy information on its official website.

  1. ORDERS, PAYMENTS AND DELIVERY

To complete your purchase, we may share information necessary to process your order with relevant service providers, including:

  • Shopify and our e-commerce service providers.

  • Payment processors and financial institutions.

  • Warehouses, suppliers, fulfilment partners and shipping carriers.

  • Customer-support, fraud-prevention and technology providers.

These parties receive only the information reasonably necessary to perform their services or meet applicable legal requirements.

Your payment is processed by the payment method selected during checkout. The privacy practices of a payment provider may also apply to its processing of your information.

  1. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate our website, remember your preferences, understand website performance, provide relevant content, prevent fraud and, where enabled, support advertising.

Cookies may include:

  • Essential cookies required for core store, checkout, security and account functions.

  • Preference cookies that remember your selections.

  • Analytics cookies that help us understand how visitors use our store.

  • Advertising cookies or pixels that help measure campaigns and show more relevant advertisements.

Where required by law, non-essential cookies will only be used after you provide consent. You can manage your preferences through our cookie banner or available privacy controls.

You may also manage cookies through your browser settings. Blocking certain cookies may affect the functionality of our website or checkout.

  1. ANALYTICS AND ADVERTISING

Where enabled, we may use analytics and advertising services provided by platforms such as Google and Meta to understand website activity, measure advertising performance and improve our marketing.

These providers may collect device information, IP addresses, browser information, website interactions and identifiers through cookies, pixels or similar technologies.

We use these services in accordance with applicable privacy laws and consent requirements. You can manage eligible tracking preferences through our cookie banner, privacy controls, browser settings or the privacy settings offered by the relevant provider.

  1. EMAIL MARKETING

If you subscribe to receive marketing communications, we may send you information about Northway products, promotions and updates.

You can unsubscribe at any time by:

Unsubscribing from marketing does not prevent us from sending transactional or service-related messages, such as order confirmations, delivery updates or responses to customer-service requests.

  1. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

  • Shopify and other technology providers that operate our store.

  • Payment processors and financial institutions.

  • Suppliers, warehouses, fulfilment providers and delivery companies.

  • Customer-service, email, analytics, marketing, advertising, security and fraud-prevention providers.

  • Professional advisers, such as accountants, insurers, auditors and legal advisers.

  • Government authorities, regulators, courts or law-enforcement agencies where disclosure is required or permitted by law.

  • A purchaser, successor or relevant adviser in connection with a proposed or completed merger, sale, restructuring or transfer of our business.

We do not permit service providers to use personal information for unrelated purposes unless they independently process the information under their own privacy terms or applicable law.

  1. INTERNATIONAL DATA TRANSFERS

Northway operates online and uses service providers that may process information in countries other than the country in which you live.

Privacy laws in those countries may differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing orders and providing customer service.

  • Maintaining business, tax and accounting records.

  • Complying with legal and regulatory obligations.

  • Resolving disputes and enforcing agreements.

  • Preventing fraud and protecting our business.

Retention periods may differ depending on the type of information, the purpose for which it was collected and applicable legal requirements. When information is no longer required, we delete, anonymize or securely dispose of it where reasonably possible.

  1. DATA SECURITY

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration and destruction.

Our website uses encrypted connections where supported. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

  1. YOUR PRIVACY RIGHTS

Depending on where you live and which laws apply, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Request restriction of certain processing.

  • Object to certain processing, including direct marketing.

  • Withdraw consent where processing is based on consent.

  • Request a portable copy of eligible personal information.

  • Ask how your information has been used or disclosed.

  • Submit a complaint to an applicable privacy or data-protection authority.

To exercise a privacy right, contact us at info@northwayshop.com. We may need to verify your identity before completing your request. Certain rights may be limited by applicable law, including legal recordkeeping obligations.

You will not be discriminated against for exercising an applicable privacy right.

  1. AUTOMATED TOOLS AND FRAUD PREVENTION

Shopify, payment providers and security providers may use automated systems to identify potentially fraudulent or suspicious transactions.

If an automated process produces a significant effect on you and applicable law grants you relevant rights, you may contact us to request additional information or human review where available.

  1. CHILDREN’S PRIVACY

Our store and services are not intended for children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact info@northwayshop.com so that we can review and, where appropriate, delete the information.

  1. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by other organizations. Northway is not responsible for the privacy, security or content practices of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our business, services, technology, legal obligations or privacy practices.

The revised version will be published on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.

  1. CONTACT US

If you have questions about this Privacy Policy, our handling of personal information or your privacy rights, please contact:

Northway
Email: info@northwayshop.com