Terms And Conditions

TERMS AND CONDITIONS

 

 

OVERVIEW

This website and online store are operated under the name Northway. Throughout these Terms and Conditions, the terms “Northway,” “we,” “us” and “our” refer to the operator of Northway.

These Terms and Conditions govern your access to and use of our website, online store, products and related services (collectively, the “Services”).

By visiting our website, creating an account or placing an order, you agree to these Terms and Conditions and to the policies referenced within them, including our Privacy Policy, Shipping Policy and Return & Refund Policy.

Please read these Terms and Conditions carefully before using our Services. If you do not agree with them, you should not use our website or place an order.

Nothing in these Terms and Conditions excludes or restricts mandatory consumer rights that apply to you.

  1. ELIGIBILITY AND USE OF OUR SERVICES

By using our Services, you confirm that you are at least the age of majority in your province, territory, state or country of residence, or that you are using the Services with the permission and supervision of a parent or legal guardian.

You may use our website and products only for lawful personal purposes.

You must not:

  • Use our Services for an unlawful or unauthorized purpose.

  • Violate any applicable law or regulation.

  • Infringe the intellectual-property, privacy or other rights of Northway or another party.

  • Transmit viruses, malware or other harmful code.

  • Attempt to gain unauthorized access to our website, systems or customer accounts.

  • Interfere with the security, operation or availability of our Services.

  • Use automated systems to scrape, copy or extract information without permission.

  • Submit false, fraudulent or misleading information.

We may restrict or terminate access to our Services where there is credible evidence of unlawful activity, fraud, abuse or a material violation of these Terms.

  1. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to present our products, descriptions, colours, measurements, materials, features and images accurately.

However:

  • Colours may appear differently depending on your screen and device settings.

  • Minor variations may occur between product batches.

  • Measurements may vary slightly where a reasonable tolerance is stated.

  • Product packaging may change without materially affecting the product.

  • Availability may change without notice.

Before placing an order, you are responsible for reviewing the product description, available variations, dimensions and other relevant information.

Nothing in this section limits your rights if a product is defective, materially different from its description or otherwise fails to meet applicable legal requirements.

  1. PRICES AND CURRENCY

Product prices are shown in the currency displayed on our website or during checkout. For customers shopping through our Canadian market, prices will normally be displayed in Canadian dollars unless clearly stated otherwise.

Applicable taxes, shipping charges and other costs collected by Northway will be displayed during checkout before you complete your purchase.

Prices and promotions may change without notice. A price change will not affect an order that has already been accepted, except where correction is required because of an obvious pricing error and permitted by applicable law.

Discount codes:

  • Must be entered during checkout.

  • Cannot be applied after an order has been completed unless Northway agrees otherwise.

  • May be subject to expiry dates, product exclusions and usage limits.

  • Cannot normally be combined unless expressly stated.

  1. PLACING AN ORDER

To place an order, you must:

  • Select the desired product and variation.

  • Add the product to your shopping cart.

  • Provide complete and accurate contact, billing and delivery information.

  • Select an available payment method.

  • Review the order details, total price and applicable policies.

  • Submit your order and complete payment.

After submitting your order, you will receive an order confirmation email. This confirmation records the details of your purchase.

Please review it carefully and contact info@northwayshop.com immediately if you notice an error.

  1. ORDER ACCEPTANCE AND CANCELLATION BY NORTHWAY

We reserve the right to reject or cancel an order before dispatch where reasonably necessary, including when:

  • A product is unavailable.

  • Payment cannot be authorized.

  • The order contains an obvious pricing or technical error.

  • The delivery address is unsupported or incomplete.

  • Fraudulent or unauthorized activity is reasonably suspected.

  • The order appears to be intended for unauthorized resale.

  • Fulfilling the order would violate applicable law.

If we cancel an order after receiving payment, the applicable amount will be refunded to the original payment method.

We will not cancel an accepted order solely to charge a higher price for the same item.

  1. CUSTOMER INFORMATION

You agree to provide accurate, current and complete information when placing an order or creating an account.

You are responsible for:

  • Checking your delivery and billing information.

  • Keeping account login information confidential.

  • Informing us promptly if you suspect unauthorized account activity.

  • Updating your information when it changes.

Northway is not responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by the customer, except where Northway or one of our service providers caused the error.

  1. PAYMENTS

Payments are processed through Shopify and the payment method selected during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.

  • The information provided is accurate.

  • You authorize the applicable payment provider to charge the total amount shown during checkout.

Northway does not normally receive or store complete payment-card information. Payment providers may apply their own terms and privacy practices.

If a payment is declined or reversed, we may suspend fulfilment until valid payment is received.

  1. SHIPPING AND DELIVERY

Order processing, estimated delivery times, tracking, delays and delivery procedures are explained in our Shipping Policy.

Our current estimated processing time is one to three business days. Our estimated delivery time is five to fifteen business days after dispatch, depending on the destination and shipping route.

Delivery estimates are not guaranteed unless expressly stated otherwise. Mandatory rights relating to late or failed delivery remain unaffected.

Customers are responsible for providing a complete and accurate delivery address.

Orders may occasionally arrive in multiple packages. Where Northway divides an order into separate shipments, the customer will not be charged additional shipping fees solely for that reason.

  1. CUSTOMS, DUTIES AND IMPORT CHARGES

Some orders may travel through international fulfilment routes.

Any taxes, duties or import charges collected directly by Northway will be displayed during checkout.

Whether additional charges apply depends on the product, destination and shipping route. Northway will not knowingly misrepresent whether such charges are included.

Further information is provided in our Shipping Policy. Nothing in this section permits undisclosed fees that applicable law requires Northway to include in the advertised or checkout price.

  1. RETURNS, REFUNDS AND CANCELLATIONS

Eligible return requests must be submitted within 14 calendar days after delivery, in accordance with our Return & Refund Policy.

After a return is approved, the item must be shipped to the designated return address within seven calendar days.

For ordinary change-of-mind returns, the customer is responsible for the return shipping costs. Different rules apply where an item is defective, damaged, incorrect or where applicable law requires Northway to cover the costs.

Do not send a return to the address printed on the original parcel unless Northway has expressly confirmed that address.

Our Return & Refund Policy forms part of these Terms and Conditions. It does not restrict any mandatory consumer rights.

  1. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order promptly after delivery.

If an item arrives damaged, defective or different from what you ordered, contact info@northwayshop.com as soon as reasonably possible and include:

  • Your order number.

  • A description of the issue.

  • Clear photographs or a short video.

  • A photograph of the packaging and shipping label where relevant.

Depending on the circumstances and applicable law, we may provide a replacement, refund, partial refund agreed with you or another appropriate remedy.

  1. REFUSED, UNCLAIMED AND INCORRECTLY ADDRESSED ORDERS

If an order is returned because it was refused, left unclaimed or addressed incorrectly using information supplied by the customer, Northway may deduct the actual shipping, return and handling costs from the refund where permitted by law.

We do not automatically apply a fixed administrative penalty. Any deduction will reflect costs actually incurred and will be explained to the customer.

No deduction will apply where the delivery problem was caused by Northway or one of our service providers.

  1. CUSTOMER ACCOUNTS

Certain features may allow you to create a customer account.

You are responsible for maintaining the confidentiality of your login information and for activity performed through your account.

Contact us immediately if you believe your account has been accessed without authorization.

We may suspend or close an account where reasonably necessary to protect the customer, Northway or another party from fraud, security threats, abuse or unlawful activity.

  1. INTELLECTUAL PROPERTY

Unless otherwise stated, all content available through our website—including text, branding, logos, graphics, photographs, videos, designs, product-page content and website layout—is owned by or licensed to Northway and is protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes.

Without prior written permission, you may not:

  • Copy, reproduce, republish or commercially exploit our content.

  • Use Northway branding in a way that suggests authorization or affiliation.

  • Modify, distribute, sell or license website content.

  • Use automated tools to collect or reproduce substantial portions of the website.

Nothing in these Terms transfers ownership of Northway’s intellectual property to you.

  1. REVIEWS, COMMENTS AND USER CONTENT

If you submit a review, photograph, comment, suggestion or other content intended for publication, you confirm that:

  • You created the content or have permission to submit it.

  • The content is truthful and based on your genuine experience where presented as a review.

  • The content does not infringe another party’s rights.

  • The content is not unlawful, threatening, defamatory, discriminatory, obscene, fraudulent or misleading.

  • The content does not contain malware, spam or undisclosed promotional material.

You grant Northway a non-exclusive, worldwide, royalty-free licence to display, reproduce, format and use submitted content for operating and promoting our Services, subject to applicable privacy and consumer-protection laws.

We may decline, moderate or remove content that violates these Terms. We will not knowingly alter a genuine review in a way that changes its meaning or creates a misleading impression.

  1. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment providers, delivery carriers, analytics services, social platforms and other technology providers.

Third-party websites and services operate under their own terms and privacy policies. Northway does not control their independent content or practices.

A link to a third-party website does not automatically mean that Northway endorses every product, statement or service available there.

Northway remains responsible for its own obligations and cannot exclude liability merely because it uses a service provider.

  1. PRIVACY

Our collection, use and disclosure of personal information are governed by our Privacy Policy.

By using our Services, you acknowledge that personal information may be processed by Shopify and other providers required to operate our store, process payments, fulfil orders and provide customer support.

Please review our Privacy Policy for further information about your rights and choices.

  1. ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, incorrect prices, inaccurate product information or incorrect availability information.

We may correct errors and update information when discovered.

If a material error affects an order you have already placed, we will contact you and provide an appropriate option, such as confirming the corrected information or cancelling the affected order for a refund.

Nothing in this section allows Northway to make misleading claims or avoid an accepted order without a legitimate reason.

  1. PROHIBITED CONDUCT

You must not use our website or Services to:

  • Commit or encourage unlawful activity.

  • Provide false, fraudulent or misleading information.

  • Infringe intellectual-property, privacy or contractual rights.

  • Harass, threaten, abuse or discriminate against another person.

  • Upload malware or harmful code.

  • Interfere with our website or security systems.

  • Collect personal information about others without authorization.

  • Send spam, phishing messages or other unauthorized communications.

  • Impersonate another person or organization.

  • Conduct fraudulent purchases, returns, disputes or chargebacks.

We may take reasonable action in response to prohibited conduct, including restricting access, cancelling affected transactions, preserving evidence or reporting unlawful activity to relevant authorities.

  1. AVAILABILITY OF THE WEBSITE

We aim to keep our website and Services available and accurate, but we cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of maintenance, updates, security incidents, provider outages or circumstances outside our reasonable control.

We may modify or discontinue website features, but changes will not remove rights already acquired through an accepted order.

  1. WARRANTIES AND CONSUMER RIGHTS

Products purchased from Northway are subject to any warranties and consumer protections that apply under applicable law.

To the maximum extent permitted by law, we do not provide additional warranties beyond those expressly stated on our website or required by law.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation.

  • Intentional misconduct or gross negligence.

  • Death or personal injury where liability cannot lawfully be excluded.

  • Breach of mandatory consumer rights.

  • Any other liability that cannot legally be excluded or limited.

  1. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Northway is not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

Northway is not responsible for losses caused solely by:

  • Misuse of a product contrary to provided instructions.

  • Unauthorized changes made to a product.

  • Inaccurate information supplied by the customer.

  • Unlawful conduct by the customer.

  • Events outside our reasonable control, except where applicable law places responsibility on Northway.

These limitations do not exclude remedies available for defective products, non-delivery, misrepresentation or other breaches of mandatory consumer law.

  1. INDEMNIFICATION

If you use our Services for unlawful commercial purposes, infringe another party’s rights or deliberately breach these Terms, you may be responsible for reasonably foreseeable losses caused directly by that conduct, to the extent permitted by law.

This section does not require an ordinary consumer to compensate Northway for losses caused by Northway’s own breach, negligence or unlawful conduct.

  1. EVENTS OUTSIDE OUR CONTROL

Northway is not responsible for delay or failure caused by events outside our reasonable control, including severe weather, natural disasters, transportation interruptions, strikes, government action, customs delays, widespread technical outages or other exceptional events.

We will take reasonable steps to reduce the impact and resume our obligations.

If a delay becomes substantial, any cancellation or refund rights available under applicable law remain unaffected.

  1. TERMINATION

You may stop using our website at any time.

We may suspend or terminate access where reasonably necessary because of:

  • A serious or repeated breach of these Terms.

  • Fraudulent or unlawful activity.

  • Threats to website or customer security.

  • Abuse of our Services.

Termination does not affect rights, obligations or liabilities that arose before termination, including payment obligations, accepted orders, returns, refunds and privacy rights.

  1. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

  1. NO WAIVER

If Northway does not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it later.

A waiver is effective only when clearly confirmed by Northway.

  1. ENTIRE AGREEMENT

These Terms and Conditions, together with the policies referenced within them, form the agreement governing your use of our Services and purchases from Northway.

They replace prior website terms relating to the same subject matter but do not override specific written commitments made by Northway concerning an accepted order.

  1. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Netherlands.

However, this choice of law does not deprive you of mandatory consumer protections available under the laws that apply in your province, territory, state or country of residence.

Any dispute may be brought before a court that has jurisdiction under applicable law. These Terms do not require consumers to give up a legally available right to bring a claim or complaint.

  1. CHANGES TO THESE TERMS

We may update these Terms and Conditions to reflect changes to our Services, business practices or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Changes will apply prospectively. Terms applicable to an order already placed will not be changed retroactively in a way that materially reduces the customer’s rights.

  1. LEGAL AND BUSINESS INFORMATION

Northway is the trading name used for this online store.

Legal operator: JVW E-commerce
Dutch Chamber of Commerce registration: 42120227
Business location: Enkhuizen, The Netherlands
Customer service: info@northwayshop.com

Questions about these Terms and Conditions may be sent to info@northwayshop.com.